I haven't received my survey. When will I get it?
All Indiegogo InDemand pledges will take a full 10 days (or 11 depending on what time you submitted your contribution) to import into our system.
Once the 11 days have passed since you placed your order, your contribution will import and your survey will be sent to your inbox automatically
Last updated: August 03, 2017 15:24
What's the difference between the Adapter Set and the Cable Set?
The Adapter Set converts your existing charging cables into magnetic X-Connect cables, whereas the Cable set is designed to replace your current cables.
Here’s how the Adapter set works:
Here’s what the Cable Set looks like:
The Cable Set also comes with a $4 upgrade fee.
Last updated: July 21, 2017 10:43
I made multiple contributions to the project, but I'm only seeing a survey for one — what should I do?
If you’ve made multiple contributions to the X Connect Adapter project, your total contribution amount across all orders will be consolidated into one survey.
After completing your survey questions, you’ll see leftover credits which you’ll need to use to select any additional items as add-ons.
If you’ve contributed to multiple “Limited” or “secret” Perks, then your pledges may need to be consolidated manually. If you’re having any trouble with merged orders, please contact us below.
Last updated: July 25, 2017 14:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.